Policies & procedures

Accessibility

One of our treatment rooms is only accessible by stairs. There is another treatment room on the ground floor of the building and we are happy to arrange accommodations for this room with advance notice. If you would like to request an appointment on the ground floor, just send us a message before scheduling your appointment, or select “I’d like an appointment on the ground floor” on your intake form.

CAncellations & no-shows

All appointments require a 48-hour change or cancellation notice to avoid incurring the full appointment cost.

Illness

If you are experiencing symptoms of illness such as fever, vomiting, flu-like symptoms, or a severe cough, please reschedule your appointment. Our standard cancellation policy applies.

Gift Cards

Gift certificates are valid for two years after purchase and are nonrefundable. Appointments scheduled via gift certificate are subject to the same availability parameters as normal appointments and must be redeemed during office hours in an available appointment slot.

Late Arrivals

Appointment times are as scheduled and cannot be extended beyond the scheduled time to accommodate late arrivals. Regardless of the length of the treatment given, you will be responsible for paying the full price of the session scheduled. We ask that you arrive at least 5 minutes early to your scheduled appointments.

Out-of-Town Guests Policy

We are excited to welcome non-local guests to our spa in Knoxville, TN! Check out our ZenHead’s Guide to Knoxville if you want help planning your stay.

Our online scheduler allows bookings up to 90 days in advance. If you're planning a trip further out than that, please reach out to us directly to discuss securing an appointment.

Cancellation & Rescheduling: Please be aware that our standard cancellation policy applies to all appointments, including those booked by non-local guests. In the rare event that a cancellation or rescheduling is necessary, we will notify you as soon as possible.

Deposit Requirement: To ensure your appointment, we may require a non-refundable deposit for out-of-town bookings. Our team will provide more details when making your arrangements.

parking

Free, on-site parking is available in the office park.

Payments

A valid credit or debit card is required to book your appointment. Your total balance is due after services are rendered. We accept cash, Visa, American Express, and Mastercard. We do not accept checks or health insurance at this time.

Scope of practice

Our services are not a substitute for medical care and do not diagnose, treat, or cure medical conditions. Clients are responsible for disclosing all relevant health information prior to their session and for informing us of any changes to their health history before each appointment. If you are under a physician’s care, please consult your healthcare provider before scheduling.

We reserve the right to refuse or modify treatment at any time if a service is deemed unsafe, inappropriate, or outside our scope of practice.

Under-18 guests

Clients under the age of 18 must have written consent from a parent or legal guardian prior to receiving services. If under 16, a parent or legal guardian must be present in the office for the duration of the appointment unless otherwise approved in writing.

We reserve the right to limit or decline services for minors based on treatment appropriateness, comfort level, or scope of practice.