Policies & procedures
Accessibility
Our treatment room is only accessible by stairs. There is another treatment room on the ground floor of the building and we are happy to arrange accommodations for this room with advance notice. If you would like to request an appointment on the ground floor, just send us a message before scheduling your appointment.
covid-19
Masks are not required in the office at this time. We wear a KN95 mask during all intraoral massage sessions and during other sessions upon request. The treatment room is equipped with a HEPA air purifier and runs during office hours. If you have come in contact with COVID-19 before your appointment, you are encouraged to follow the CDC’s recent guidelines on self-isolation and cancel any upcoming appointments as needed.
Note: The ground floor of this office is a shared space and the other tenant’s policies may differ from our own. Please reach out if you would like to speak more about our COVID-19 policies and procedures. Stay safe!
Gift Cards
Gift certificates are valid for two years after purchase and are nonrefundable. Appointments scheduled via gift certificate are subject to the same availability parameters as normal appointments and must be redeemed during office hours in an available appointment slot. Available appointments tend to fill up ~ 4 weeks in advance. Please keep this in mind when purchasing a gift card for another or when your gift certificate is approaching its expiration date.
Out-of-Town Guests Policy
We are excited to welcome non-local guests to our spa in Knoxville, TN! While we always aim to provide a seamless experience, last-minute cancellations can occasionally happen and may affect your appointment.
Our online scheduler allows bookings up to 45 days in advance. If you're planning a trip further out than that, please reach out to us directly to discuss securing an appointment.
Cancellation & Rescheduling: Please be aware that our standard cancellation policy applies to all appointments, including those booked by non-local guests. In the rare event that a cancellation or rescheduling is necessary, we will notify you as soon as possible.
Deposit Requirement: To ensure your appointment, we may require a non-refundable deposit for out-of-town bookings. Our team will provide more details when making your arrangements.
parking
Free, on-site parking is available in the office park.
Payments
A valid credit or debit card is required to book your appointment. Final payment is due after services have been rendered. We accept cash, Visa, and Mastercard payments and do not accept checks or health insurance at this time.
CAncellations & no-shows
24 hour notice is required to cancel or reschedule appointments. Those who do not show up for their appointment or cancel/reschedule on the day of their appointment will be charged in full for the session scheduled (payments for late cancellations are charged to the credit or debit card on file).
Late Arrivals
Appointment times are as scheduled and cannot be extended beyond the scheduled time to accommodate late arrivals. Regardless of the length of the treatment given, you will be responsible for paying the full price of the session scheduled. We ask that you arrive at least 5 minutes early to your scheduled appointments.
sexual misconduct
We operate a zero tolerance policy for any form of sexual harassment in the workplace. All incidents will be treated seriously. Any sexually suggestive remarks, advances, or unwanted touching will result in immediate termination of the session.